The problem for many companies looking to improve their customer relationship management is starting to measure satisfaction.
Fortunately, there are some simple tools and techniques to get you started on some measurements.
Satisfaction surveys
The first way is to use satisfaction surveys. Most CRM providers offer this service. This involves contacting your customers to get feedback on their experience, their use of the products and, of course, their overall satisfaction. philippines whatsapp data
Using this data, you will be able to determine a current general satisfaction score, as well as objectives for the future.
These investigations can take several forms:
by phone
by email
By filling out forms