That’s right. To handle negative word of mouth , you need to be willing to solve your customers’ problems you may even make your position worse (if you don't know the art of self-control, it's best to leave it alone).
If you really want to win back your dissatisfied customer and make a good impression on other users, learn to accommodate their requests and, if you can, really show them that you don't want to lose them. In fact, I recommend that, if you can, you always give your customer something extra (a discount, a voucher, a gadget, a visit to the company) in order to surprise them positively and let the new sensation erase the negative experience forever.
Get it into your head that a reconquered chinese overseas australia phone number list customer is worth more than 10 new customers acquired. If you know how to listen to him and make him feel important, you can be sure that you will have won his trust forever! 3.
Create a blog and a social media profile: dirty laundry is washed in the family. The web is the most transparent and democratic communication channel on the planet and, if your customers really have to talk badly about you, it is better that they do it "in-house".
If you are not willing to compromise
-
- Posts: 121
- Joined: Sun Dec 22, 2024 8:55 am