Choosing a provider for Direct Inward Dialling (DID) is an important decision for any business. For an Internet Telephony Service Provider (ITSP), it is absolutely critical. The DID provider is fundamental to the business and can literally make the difference between profit and loss.
Although cost is clearly france telegram a key factor, VoIP DID provision is a commodity; providers differentiate themselves on many factors. Here we take a look at some of the things to look for when choosing a VoIP DID provider.
Footprint
A global provider such as IDT Express will support multiple rate centres, not only in the UK but also for international coverage. In addition to providing DIDs, they need to include features such as T38 for fax data and Caller ID Name (CNAM)
Projects need to ramp up quickly and new staff need to be able to communicate from day one. The provider must support the ordering and provisioning of DIDs in real-time.
Top 10 things to look for in a Voip DID Real time
999 calls
The provider must allow 999 calls over their network; this has been an Ofcom requirement for some years now. Where the VoIP service is mainly in use at a fixed location, the Caller Location Information should also be included. The provider should allow registration of on-net and off-net DIDs and may have additional features such as an alert via email or SMS when a 999 call has been dialled.