Compared with the foreign software

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Omnichat provides real-time customer service on the website and can integrate popular communication software such as FB Messenger, LINE, Instagram, and WhatsApp.

At the same time, it has a complete marketing module that can flexibly set up marketing activities on the website and remarket across channels to meet the current customer service needs and marketing development of Waiguo Snacks.

The Waiguo Snacks team said: " we used before, the price is very cost-effective."

Integrate multi-channel messaging and membership systems to greatly increase customer service efficiency
Waiguo Snacks uses Omnichat to quickly build a poland email list real-time customer service system on the website, and integrates multi-channel conversations such as Facebook and Instagram to easily manage all messages in a single interface.

Find products before sale

Some consumers who have encountered their favorite snacks abroad will also ask customer service on the Waiguo Snacks Zui website after returning home.

If the product is available on the site, the customer service staff can quickly provide a purchase link. If it is a product that is not currently imported, the customer service staff, who are experts in foreign snacks, can also take the opportunity to introduce products with a similar taste. No matter what the situation is, having real-time conversations with customer service opens up more sales opportunities.

The Omnichat customer service system integrates product lists, allowing customer service staff to easily click on recommendations from the conversation management interface and track conversion results.