Plus, with the support of conversational AI , you can ensure your business is ready to resolve customer issues and answer FAQs and questions, even when a support representative isn't available.
As we’ve said before, live chats are a clear macedonia telegram number database growth opportunity. In fact, people who “chat” are part of a high-value segment. For example, Forrester found a 10% increase in average order value when shoppers engaged in live chat before buying.
While live chats often get the most impressive satisfaction rates, they also come with their own challenges. The main one is that these chats are live! They require a response time of seconds, not minutes. So, when you have more than one customer online, you will need simultaneous user functionality in your chat app.
The effectiveness of live chat depends on how well you train your team in the art of conversation. Email integration can also be a challenge. If you want to meet your customers’ needs for speed, you need to use all the data available across all platforms to solve their problems… instantly! If done right, live chat can be a huge boost to customer satisfaction and loyalty. But managing it can also be challenging.