Building a customer service platform based on product information

[ishanijerin1]

Intrix, a company well-versed in digital communication in the B2B manufacturing industry, and Exa, a company with extensive knowledge and a proven track record in building platforms that utilize product information, will introduce a one-stop support service that covers everything from strategy planning to service design, and site/platform construction and operation.



In addition to our company, there twitter database were also presentations from Mizuno, Dentsu Digital, Dai Nippon Printing, and other companies, and people active on the front lines of business introduced digital transformation centered on content reform and its methodology. In particular, regarding product information management (PIM), they clearly explained their company's efforts , such as the utilization of product information management, the future of product information management, and the appearance of product information management in conjunction with the latest topics such as AI and customer experience
. In addition, companies that participated in the Summit shared concerns such as " product information is scattered due to complex existing systems, the latest information is unclear, and information cannot be provided in a timely manner, " and " I was able to learn about other companies' advanced efforts (regarding AI and customer experience, etc.), which was helpful," and it seems that it was a hint to re-recognize and solve the issues of their own companies . Companies that are considering introducing PIM (product information management)
to improve CX and promote digital transformation in marketing and sales activities also participated, and it seemed that the introduction of PIM will progress further in the future.