Hiring and Properly Training Service Employees

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One of the most commonly held falsehoods about customer service is that it is an “unskilled” position. Customer service skills are absolutely valuable. If your business doesn’t hire employees who have those skills and you don’t train them yourself, then you will struggle to survive.

To attract people with the skills you need for your company and to keep them there, you need to

know how to spot this kind of talent and how to support those employees who have them.

Are you looking to step up your customer service and win new customers? You need to start with your team.

Hire Employees Who Fit Your Culture
One of the biggest mistakes an employer can make is sticking only to a list of credentials. Looking chile phone number resource solely for experience or certifications can hurt your ability to attract the right candidate, and it will certainly damage your ability to keep them on your team.

Try hiring for cultural fits rather than extensive experience. Why? Experience might mean they know tips and tricks, but it won’t necessarily ensure they’re a good fit for the service you want to provide. Hiring employees who fit your culture will help you hire the right people, keep them longer, and even cut costs. To attract people who share your values, you must first communicate with them. Make sure your company values are visible on your website and on job postings. You should also discuss your values and culture during the interview process.

Keep in mind that you may need to widen your talent search and consider people you may not have interviewed before, but that’s okay because diversity is a strength in service positions. Your customers have diverse life experiences, so why shouldn’t your team?