Training is essential, since in debt collection sectors, negotiation skills can only be acquired through preparation and repetition. For leaders and managers, this means adopting an attentive stance towards their teams .
In other words, it is not enough to simply train, put the professional in his/her job and expect him/her to solve everything on his/her own. Throughout your journey of maturation, giving and receiving feedback is extremely important for your adaptation to be successful.
See, for example, what a company did that had high turnover in malaysia phone number list call center . Among the various causes for the problem, it was detected that newly hired employees had to meet targets equal to those of more experienced employees.
The solution was to reduce targets and raise awareness among leaders about the need to treat new employees differently. What can be said is that this, among other measures, was enough to reduce turnover from 12% to 8.5% in just one month.
Will give feedbacks
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